FAQs

Care Instructions

Are your products food safe and dishwasher safe?

Yes, all our pieces are food and dishwasher safe unless noted otherwise. To keep them looking their best, we recommend hand washing to maintain the brightness and beauty of the glazes.

 

Shipping

 

Do you ship internationally?

Currently, we only ship within the UK and EU. Shipping costs depend on your destination and the weight of your order. You are responsible for any customs or tax fees.

 

Returns

 

What is your return policy?

We don’t accept returns or refunds. However, if there's an issue with your order, please contact us as soon as possible so we can resolve it for you.

 

What if my order arrives damaged?

We wrap all orders carefully to prevent damage. If an item arrives damaged, please contact us immediately at hello@ronypearcestudio.com with pictures of the damage. We will arrange a refund or replacement for you.

 

Commissions

Do you accept custom orders?

Yes, we accept custom orders for special occasions, including personalized pieces and custom designs. Please contact us with your requirements, and we’ll create a unique piece together.